Customer Service

How Can We Help You?

  • PayPal: Pay with PayPal. If you do not have a PayPal account, you can also pay with your credit card.

  • Creditcard: In the next step you will be asked to enter your credit card details. If your credit card is activated for 3D-Secure (Verified by Visa or MasterCard SecureCode), you will be forwarded to your bank’s security query during the payment process.
    Immediately. Immediately.
  • Bank transfer: Pay easily and directly via online banking. We will confirm the purchase after receiving the amount.
  • We offer also installment payment; Easy. Fair. Pay in installments contacting us by phone.
  • Twint

Customer satisfaction is our top priority. Our logistics team is working to ensure your delivery arrives as soon as possible. Your patience and understanding are highly appreciated!


Currently, we can ship to the Continental Euro.


Order Processing Time is the time elapsed between when you place your order and when we hand over the order to the delivery service.

Generally, orders are shipped within 3 working days of payment if the product is in stock.

If the product needs to be custom-prepared then we will get in touch with you personally to clarify the processing time.


Due to the lithium ion batteries in our products, only ground shipping is available.

In the current geo-political situation we can not guarantee a specific delivery time due to frequent delays and logistical issues.



An order may be canceled up until the time item is shipped out. For shipped orders, please contact us to arrange a return. Check our Return Policy.


Battery Disposal Instructions

In connection with the sale of batteries or the delivery of devices that contain batteries, we are obliged to draw your attention to the following:
As an end user, you are legally obliged to return used batteries. You can return old batteries that we have or have had in our range as new batteries to our shipping warehouse (shipping address) free of charge. The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out wheeled bin means that the battery must not be disposed of with household waste.
Pb = battery contains more than 0.004% lead by mass
Cd = battery contains more than 0.002 percent by mass of cadmium
Hg = battery contains more than 0.0005 percent by mass of mercury.

Special features when selling starter batteries

In connection with the sale of vehicle batteries, we are obliged, insofar as you are an end consumer according to § 10 BattG, to collect a deposit of EUR 7.50 per vehicle battery including sales tax if you do not return an old vehicle battery at the time of purchasing a new vehicle battery . The deposit is not included in the purchase price and is shown next to the final price on the item.

If you return an old vehicle battery to us, which we carry or have carried as a new battery in our range in accordance with § 9 BattG, we are obliged under the statutory provisions to take it back free of charge and refund the deposit amount.
Insofar as we have issued a deposit token in accordance with Section 10 (1) sentence 3 BattG, the reimbursement of the deposit when the old vehicle battery is returned depends on the return of the token.

Drop off location is listed in the Contacts address.

Returning the old battery by post is not permitted due to the dangerous goods ordinance.

Alternatively, old vehicle batteries can also be handed in free of charge at recycling centers. The deposit we collect is paid by the public – legal recyclables and
Non-refundable at recycling centers. However, you have the option there of having the return of the old vehicle battery acknowledged on the deposit voucher. You will receive the battery deposit back from us upon presentation of the receipted deposit label.

Please note the above instructions.


Test rides are back.

Test our scooters before you buy and convince yourself of our electric scooters. Register with us now and you will be informed immediately when you can test our electric scooter. You can test a Tisto at different locations. Get in touch and let us know where and when you want a test drive.


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